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Help Desk

Information Technology Services

Having trouble accessing My.UAFS? Use these links to access common student applications:

For complete access to support information, knowledge base documents, and other self-help information, please see our My.UAFS department siteor send an email from your official UAFS campus email account to TechSupportFREEuafs.

  • For campus-wide emergencies that affect the entire campus (My.UAFS outage, Blackboard outage, Banner outage, etc.), call 479-788-7460.
  • The voicemail message provides information on how to reach the personnel on call outside of normal office hours.
  • The Service Desk cannot assist with password resets and hardware or software issues outside of the normal operating hours. 
  • The Information Technology Service Desk provides support for faculty, staff, and students Monday through Friday, 7:30 am to 7:00 pm

Please send your feedback to TSFeedbackFREEuafs.

Policies

Faqs

When you log in to My.UAFS from off-campus computers, we recommend using Mozilla Firefox or Google Chrome web browsers. During login you may receive a pop-up prompt asking for your login credentials. If so, please follow these instructions.

If you receive a “Windows Security” login prompt:

Students
  • Enter “student\” plus your login username
  • Example: student\jsmith99

Employees
  • Enter “uafs\” plus your username
  • Example: uafs\jsmith99

If you receive an “Authentication Required” login prompt:

Students AND Employees
  • Enter your username and password and click the “OK” button

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UAFS uses Microsoft accounts that allow students and employees to reset their campus passwords. Once you have registered two or more authentication methods for your UAFS Microsoft account, you can securely change a forgotten or expired password without having to contact the IT Service Desk.

If your password is not working and you have NOT registered two or more authentication methods to your UAFS Microsoft account, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you. 

UAFS operates two wireless networks on campus: UAFS and UAFS-Guest. Students, faculty, and staff should always connect their devices to the UAFS network. The UAFS-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the UAFS-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the UAFS campus networks (both wired and wireless) agree to abide by the UAFS Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are having trouble logging in to My.UAFS or other campus technologies, please first verify that your UAFS credentials are working properly. You can do this by logging into the Microsoft My Account page.

If you cannot log into the My Account page, please use the Microsoft password reset tool to recover your account.

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you.